Fair Access Policy Changes:Click Here                                Application for An Clachan & John Orr Tower 2024: Click Here

Maintenance Request

RESIDENCE STUDENTS (1st years living on campus):

Did you just move into your Residence building and have a maintenance issue? You’ve come to the wrong website!

That’s okay. Please submit a Maintenance Request here instead: Maintenance | Queen’s University Residence (queensu.ca)

Community Housing Tenants

(An Clachan, John Orr Tower, and properties in the University District only)

NORMAL BUSINESS HOURS

All requests during business hours should be submitted via the online maintenance request form below. 

If you are experiencing one of the EMERGENCY situations listed below, please submit an online request and ALSO call 613.533.3155

EMERGENCY Maintenance Issues:

  1. No heat in your unit
  2. Lock out, lost keys, or lock problem
  3. Active water leak. i.e. pipe/radiator leak, leaking roof/ceiling…etc.
  4. AN CLACHAN ONLY – sink that will not drain/is backing up

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AFTER-HOURS & WEEKENDS / HOLIDAYS

EMERGENCY Maintenance Issues:

  1. No heat in your unit
  2. Lock out, lost keys, or lock problem
  3. Active water leak. i.e. pipe/radiator leak, leaking roof/ceiling…etc.
  4. AN CLACHAN ONLY – sink that will not drain/is backing up

For after-hours EMERGENCY requests ONLY, please call 613.533.6080.

CALL-IN/REPAIR CHARGES MAY APPLY depending on the type of call. PLEASE NOTE: Once a staff member is dispatched, charges (if applicable) will apply even if the tenant later cancels the request (this often occurs with lock our/entry request situations). Tenants MUST be at home to receive staff for after-hours calls.

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Time To Attend

While we endeavour to respond to every work order as soon as possible, please allow at least 2 business days to receive your Notice of Entry (indicating when staff will attend to your request) from the date you submit. Work orders are prioritized for attention.

Please Note: The volume of work order requests in September/May is very high. Maintenance staff will review received requests and address them as required on a priority basis. Generally items related to safety, heat, etc. are addresses first. We than you for your patience.

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Click here to submit a maintenance request

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LAUNDRY ROOMS

Laundry machine out of order? Need a refund?

Please submit an online Service Request directly to Coinamatic