ALL REQUESTS DURING BUSINESS HOURS SHOULD BE SUBMITTED VIA THE ONLINE MAINTENANCE REQUEST FORM.
If you are experiencing one of the EMERGENCY situations listed below, in addition to submitting the online request, please call 613.533.3155 and follow the voice prompts (leave a voice message if you get voice mail). DO NOT call 613.533.6080; it is an after hours line only.
EMERGENCY Maintenance Issues:
1. No heat in your unit
2. Lock out, lost keys, or lock problem
3. Leaking roof/ceiling
4. AN CLACHAN ONLY – Sink that will not drain/is backing up.
For after hours EMERGENCY requests only, please call 613.533.6080.
CALL-IN/REPAIR CHARGES MAY APPLY. Tenants will be billed where this is the case. PLEASE NOTE: Once a staff member is dispatched, charges (if applicable) will apply even if the tenant later cancels the request (this often occurs with lock out/entry request situations). Tenants MUST be at home to receive staff for after hours calls; again if the staff member has been dispatched and arrives to find no one home, charges will apply.
Time To Attend
While we endeavour to respond to every work order as soon as possible, please allow at least 2 business days to receive your Notice of Entry (indicating when staff will attend to your request) from the date you submit. Work orders are prioritized for attention.
PLEASE NOTE: The volume of work order requests in September/May is very high. Maintenance staff will review received requests and address them as required on a priority basis. Generally items related to safety, heat, etc. are addressed first. We thank you for your patience.