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About Your Full Move Out – An Clachan and John Orr Tower

Planning Your Move Out
Vacant Possession
Key Return
Final Inspection
Cleaning Requirements & Resources
Elevator Booking (John Orr Tower only)

Please read all of the procedures listed below.  Failure to follow the steps below may result in additional charges for cleaning or damages. Should you have any questions, please do not hesitate to e-mail community.housing@queensu.ca. If you are residing in one of our west campus apartments at An Clachan or John Orr Tower and PART of the household has entered into a new lease with Community Housing and PART of the household is leaving, please refer to the PARTIAL move-out information.

Plan Ahead for Your Move Out

– arrange for help to pack, move and clean
– book moving vans
– arrange for services to be disconnected (cable, bell, etc)
– Set up a change of address with Canada Post

Use this handy move-out checklist so that nothing is forgotten.

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Take Note of Critical Deadlines

The deadline to return vacant possession of the rental unit – 12 Noon (not midnight!) on the last of your tenancy (per your lease agreement).

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What is Expected for Vacant Possession

When you signed your Queen's University Tenancy Agreement you agreed that your unit will be move-in ready for the next tenant. You are required to:
– Remove all contents, occupants and furniture
– Thoroughly clean the unit so it is ready for occupancy

Failure to provide vacant possession will result in holdover charges of $50 plus $20 for each hour late, lock change/key charges, rent for each day holding over, any legal costs incurred, any displacement costs to the incoming tenant, cleaning charges, in addition to any costs incurred for removal of furniture, personal belongings and other miscellaneous items left in the unit, including items that are to be sold or given away to friends, roommates, incoming tenants, etc.

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Expectation for Key Return

Where: Community Housing Office 169 University Ave
Deadline: 12:00 Noon on the last day of your tenancy (per your lease agreement) or earlier.
What: ALL issued sets of keys to this unit must be returned as a complete package at the end of the tenancy (e.g. with the
last person to leave) along with your laundry smart card.
Failure to do so will result in the locks being replaced at a cost to you as the outgoing tenant.

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Final Inspection of Unit

Last day of tenancy per your signed lease agreement at 12 noon OR as vacant possession is received (keys returned)

Cleaning Requirements & Resources

Use this Cleaning Checklist to ensure that you leave your unit move-in ready as per your lease.


Please clean your:

  • stove/oven – inside oven, oven racks, top and outer surfaces of stove, burner bowls, underneath burner bowls,vent hood
  • refrigerator/freezer – inside, including shelves and drawers, top and all outer surfaces
  • sink, including faucet fixtures
  • cabinets/drawers – inside, top and all outer surfaces
  • counter top
  • window sill(s) (where applicable)
  • floor

We suggest that you use stainless steel cleaner for sink and burner bowls, all-purpose cleaner for the floor, cabinets, drawers, counter tops, refrigerator/freezer, stove and vent hood (where applicable) and oven cleaner for the oven. Mr. Clean Magic Sponges work great too (be sure to wear rubber gloves).

Bedroom(s), Living Room, Dining Room, Hall and Entry Way Areas (where applicable)

  • vacuum & clean carpet in all rooms, including inside the closets, as applicable
  • sweep and damp mop floors
  • clean closet shelves, baseboards, wall heating units, windows and window sills

An all-purpose cleaner is suggested to remove stains and fingerprints on doors and door frames.


  • sinks, toilet, bathtub/shower, all faucet fixtures
  • mirrors and medicine cabinets
  • cabinets/drawers – inside, top and all outer surfaces
  • counter top
  • floors

We suggest you use non-abrasive bathroom cleaners for tub/shower and sinks and an all-purpose cleaner, for the floors, cabinets, drawers and countertop. Mr. Clean Magic Sponges work great too (be sure to wear rubber gloves).

Storage locker/room, bike room, balcony (where applicable)

  • remove all debris, recyclables, bikes, carriages, furniture, miscellaneous items
  • sweep

No Time for Cleaning?
Consider contacting a cleaning company, check the yellow pages of the local phone book. Vacating your unit without thoroughly cleaning it first can result in significant charges (there have been instances in the past where units have been billed $500 or more for cleaning and carpets).


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Responsibilities per your Lease and the Residential Tenancies Act (RTA)
All Tenants of this unit will be held jointly and severally responsible for any resulting charges.

Responsibilities as residents in the City of Kingston
– City Property Standards yards by-law prohibits anyone from using any land or structure within the City to dispose of garbage, refuse, industrial and domestic waste. Domestic waste includes items such as refrigerators, stoves, furniture, paper. Anyone throwing, placing or depositing debris on any private or municipal property with the City can be charged under a second bylaw that covers illegal dumping. Both by-laws carry a penalty of up to $5,000. The City is moving towards more stringent enforcement and will issue orders, and/or move directly to charges against property owners in violation of these bylaws. Additionally, should debris be left at the property an administration fee of $100 (subject to change) PLUS the cost of clean-up will be applied.

Contractual arrangements you may have with service providers
Be sure to contact companies with which you have arranged services (e.g. Bell Canada, Cogeco etc.) to inform them about cancellation of services etc. there may be critical timelines that you need to adhere to avoid delay and unnecessary charges to the account holder.

Items Left Behind
Please note, any items left in the unit/hallway outside of your unit after it is vacated will be discarded and all associated costs will be charged to the tenants.

Know What Services and Help are Available to You
Alternatives for recycling or disposal of unwanted items such as old appliances, bicycles, clothing, miscellaneous household items, computers, electronics, metal, tires and much more – Click here for more information

Unusable Items and garbage can be disposed of at:

  • Waste Management transfer station at 62 St. Remy Place (off Dalton Avenue) from 7 am to 4 pm; Monday to Friday and 7 am to 1 pm on Saturdays
  • Other waste removal services, check the yellow pages of the local phone book or the classified section of our local newspaper

Consult our Disposal Alternatives & Storage Related Resources document for additional resources.

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Elevator Booking / Rear Loading Door Access (John Orr Tower only)

Tenants who are moving out and who wish to have an elevator in-service to do so should plan well in advance.  Please submit your request by email to community.housing@queensu.ca at least 12 business days in advance of your desired move date with subject line “Elevator Booking / Rear Loading Door Access”.   Be sure to include your name and a contact phone number, desired move-out date and time.  A request does not guarantee a booking.  Your request will be reviewed and confirmation will be sent back IF we are able to accommodate your request.

Confirmed bookings will be scheduled as follows:

  • We will book elevators/rear loading door access in 1 hour time slots (maximum of 2 hours) on the hour
  • During the work day (Mon to Fri) up to 4:00 pm – no charge; use of the elevator/rear loading door (bookings) MUST be completed by 4:00 pm
  • After 4 pm on a work day, booking non-refundable fee applies; use of the elevator/rear loading door (bookings) MUST be completed by 8:00 pm
  • Weeknights, Weekends, Holidays booking non-refundable fees apply; bookings can be as early as 8:00 am on the weekends/holidays; use of the elevator/rear loading door (bookings) MUST be completed by 8:00 pm
  • No bookings on the following dates

    • ​April 30/May 1
    • August 31/September 1

The elevator/rear loading door booking information will be provided where requests have been reviewed and approved.  Where applicable, the non-refundable booking fee must be paid in advance to Community Housing, 169 University Avenue in the form of guaranteed funds (cash, debit, money order).


Use of Elevator:

Did you know?  When wanting to hold the door of the elevator open, the ‘Hold open’ button MUST be used or safety features will automatically engage and may shut the elevator down.  (“Hold Open button” is identified with two arrows pointing out of the car operating panel inside the cab).

Some suggestions when moving, bring a full load of items to the hall outside the elevator before loading it, unload all items from the elevator to the hallway before moving them to your vehicle and/or apartment.  This will help expedite the move process and reduce the strain (and thus risk of breakdown) on the elevators.

Something to consider, if you happen to be vacating the end of the month and you have the opportunity to move earlier, you can avoid this “chaos” by planning to move out early than your lease end date or at a minimum plan to move the majority of your large items (furniture) early.  Remember, your deadline for move-out is NOON on the last day of your tenancy (unit cleaned, vacated (personal contents removed), all key sets returned to the Community Housing Office, 169 University Avenue.

Please be patient and remember that everyone else is trying their best to get moved as well!

Thank you in advance for your anticipated cooperation!

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Still Have Questions? Email community.housing@queensu.ca