Move-In Information – John Orr Tower and An Clachan
Greetings from Community Housing!
The start of a new school year is just around the corner as is the start of your stay in John Orr Tower or An Clachan Complex. Please read carefully through the information below before you come for your move-in day.
As a reminder, your lease begins at 3:00 pm on September 1st. Keys will be available for pick-up between 3:00 pm and 4:30 pm at the Community Housing Office located at 169 University Avenue on this day only (see Late Move-in information below for alternate pick-up times/location); there is no possibility to receive keys any earlier than 3:00 pm on September 1st. You will need to show valid photo ID to receive your keys.
Please be prepared for long waits due to the volume of people moving in. Keys will only be issued to named TENANTS on the lease; if there is more than one tenant, the first tenant to arrive will sign for ALL keys and others in the unit will need to get their keys from that person.
We suggest that you park in the underground lot at the Queen's Centre (entrance to the parking lot is on Division Street); normal parking charges will apply; please remember to take your ticket with you as the pay station is located on the first floor of the Queen's Centre just in front of the elevator the parked).
Late Move-In Key Pick Up:
Please refer to the update that was emailed to all new arrivals.
Please note, out of courtesy for your neighbours, we ask that you be as quiet as possible when moving in, and that no furniture, large items, etc be moved between 9 pm and 9 am.
Consider Moving In Late:
There are a number of apartments with new tenants moving in this September. To avoid long waits and line-ups, where possible you might consider postponing your move-in by a day or two to avoid the move-in day rush. If you will be arriving AFTER September 1, please email us at email@example.com with the subject line "Late Arrival – Unit Number" where Unit Number is your apartment address (eg Late Arrival – 03-106). In the body of your email please be sure to include your full name and planned arrival date.
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Rent for September is due September 1st. If you haven't already arranged for Pre-Authorized Debit (PAD). We ask, to reduce wait time during key pick-up that you send your series of post-dated rent cheques (for the term of your tenancy) by courier or come in to our office on September 2nd to make the payment in person.
The Tenant Handbook is an integral part of your lease and can be viewed on-line. We strongly encourage you to read/review it in it's entirety before you arrive as it will help ensure that you get off to your tenancy properly. You will receive a hard copy on your arrival (one per unit).
Bringing a Vehicle?
John Orr Tower:
If you are bringing a vehicle with you and require parking, you will need to contact Queen's Parking Services. Please note, west campus parking permits must be renewed each May and are valid only for the parking lot that you have a permit for.
If you are bringing a vehicle with you and require parking, you will need to register your vehicle with our office. To do this you will need to provide the vehicle registration (showing that it is registerd in your name). You will be issued a hang tag for your rear view mirror which must be displayed at all times. This permit is valid only for the An Clachan parking lot. Parking permits will not be issued on September 1; please return to our office no sooner than next business day to get your parking permit (active enfocement will not commence until the second week of September).
Although every effort is made to provide a clean unit for your move-in, occasionally there may be a problem. If you have concerns about the cleanliness of the apartment upon your arrival, please contact our office at 613-533-2501 or email firstname.lastname@example.org and we will send someone to address the problem areas.
Unit Condition Report (UCR):
Please be reminded that we require return of the unit condition report within seven days of your tenancy start date (eg., for leases with a September 1st start date your deadline to return the UCR would be September 8). Instructions for completing the UCR are on the reverse side of the form. Please read carefully and be sure to document the condition of the unit in detail. Work orders for maintenance can be submitted on-line. Please note, with the high volume of work orders in September staff will prioritize the requests and attend to them as soon as possible.
Please be reminded that alterations (including painting, affixing shelves to walls, etc) are prohibited and will be considered damage. Only free standing shelving units are permitted.
Pets are permitted. Please be sure to register your pet with our office (appropriate vaccintions, registrations, etc as required). We ask that you be respectful of others by using muzzles, leashes, etc as appropriate and of course, cleaning up after your pet!
Parcels and Packages
Community Housing does not have access to the mailboxes at the complex, they are operated by Canada Post. Please do not have any packages/mail sent to your new address until you are in possession of the unit as it is likely to be returned to sender by the current tenant.
Weekly E-News updates
In an effort to keep tenants informed we send a weekly email update on Thursday's each week. Please be sure to keep an eye open for this beginning in September. This will help ensure that you meet the responsibilities of your lease and keep informed of maintenance projects, etc.
As a reminder, John Orr Tower and the An Clachan Complex are non-smoking buildings; smoking is prohibited everywhere inside (including within individual apartments and on balconies). If you choose to smoke you must do so outside and a minimum of 9 meters from the building.
Move-In Tips and Reminders
Additional move-in tips for An Clachan and John Orr
On behalf of the Community Housing Team, welcome to John Orr Tower and An Clachan Complex! We wish you all the best in your academic year ahead. Safe travels to Kingston, and we hope the weather will cooperate on your move-in day!
Community Housing, Housing and Ancillary Services, Queen's University
Email Address: email@example.com
Mail Address: 169 University Ave., Kingston, ON, K7L 3N6
Phone: 613-533-2501; Fax: 613-533-2196